Contact

One address reaches us: lens@gqueen-us.com.

What we can settle

Anything in the catalogue. Whether the 62-millimetre pilot will sit too wide on a narrow face. Which of the two rounds has the spring hinges. Whether a grey lens or a brown one is the better tint for a long drive west in the evening. What the yellow lens on the TR90 frame is actually for. Which clear-lens frame reads as glasses in a photograph and which reads as a costume.

Corrections most of all. If a millimetre here argues with the one printed inside the arm of the pair in your hand, tell us the page and the figure. We fix it on the next update and say what changed.

What belongs to the till

Where a parcel is, what a refund is doing, why a delivery slipped a day: those live with the shop that took your money, and they can see the order while we cannot. Payment, delivery and returns happen at checkout with our retail partner, not on this site.

How long we take

One mailbox, read by the people who keep this site. Catalogue questions come back inside a working day or two. A correction that needs the data rebuilt comes back twice: once to say we have it, once when it is live.